This issue has been progressively gotten worse over the last week and half. I too thought it was network traffic because it would appear to be worse at certain times of the day like I posted before around, 4pm PST for several hours it would lag bad.
Maybe you were running this program in debug mode during that time and last 2 days in constant debug mode? Either way whatever has changed from a part time to full time in the last 2 days is what made the program hang up on saving files.
It will let me do everything BUT will NOT save anything in any way Draft save Publish Save Update save NONE of this works at all anymore.
What is puzzling me is Everyone having this problem or just a chosen few of us? It would seem that more people would be complaining if so.
Im sort of bummed because I promised to make a few watch faces for friends and a event they are having and wanted their watch faces to match and it doesnt look like its going to happen sad to say.
10:00 AM EDT seems to be ok now; fingers crossed.
I spoke too soon. 2 out of 2 wouldnât save edits. The first one made it halfway. The second just hung from the beginning. Unfortunately, that face was the one with the more advanced changes.
[Thereâs no strikethrough button in this visual content editor?]
Hi guys - If thereâs a specific watch face youâre having issues with, could you post a link to it here along with what browser youâre using, and the issue youâre seeing?
its ALL of them, the ones you duplicate AND the ones you create from scratch. The program will let you make the face but will NOT allow you to save what you created or publish it or upgrade it.
The problem is in the saving of the project/face And im using win 8.1 Chrome browser,
facer wont load at all in internet explorer the page stays all white, ( tried IE to see if it was Chrome, but IE is worse).
Its happens on ALL of the above . Anytime you try to save anything , publish or upgrade. It just hangs , acting like its still trying to save. IF you hit the publish button, it will hang for a very long time then will gtive you a quick error saying very quickly that there was a error publishing it and to try again (but that error is only when you hit publish. I tried to screen capture the error message because it only shows for a few seconds , but now I cannot even get to that point where it will allow me to get to the publish area
I somehow was able to get to the Publish button. Once i hit Publish and it started, it went through the motions and hangs up in various places for up to 5-7 mins. Then it stops and gives you this error :
@selia67 Weâve just pushed an update that we think addresses the issue youâre seeing above. When you get a chance, try it out again. Weâre continuing to investigate these reported issues, but with this update it should be improved.
I was hopeful. I rebooted and got back into facer and managed to publish one that was already saved in draft. (ive had this happen after a reboot twice)
I went to make a new one and save it as a draft and it still hangs up now for 9 mins now and still ticking. So no whatever you did ,unfortunately did not fix the problem.
the fact that it allowed me to publish a pre saved draft didnt meant anything because its done that twice then reverted back to NOT saving at all . I even tried to reproduce this by rebooting again and the next reboot did not make it work. It still will not save in draft mode or allow me to publish
A NEW post just popped up with valuable tech info that should help you fix this. Please continue this conversation in that thread and i will follow there. I cut and paste the thread below:
Problem with save face in editor
Support
majlanky4h
Hello,
few days i have problem with saving. There is problem with JS. Steps to reproduce bug are (tested in Chrome):
Open editor a add some elements
Save drag
Remove some element
Try to save drag
Saving is neverending and in JS console is ucaught exception:
Uncaught DOMException: Failed to execute 'getImageData' on 'CanvasRenderingContext2D': The source width is 0.
at Image.o.onload (https://www.facer.io/js/main.js?t=1528521519343:51:10911)
Can somebody fix this?
I ony noting that I did not have any problem to send draft to watch if I did no changed in it. As I read this topic I get suspicion that any removed element or element with changed content (reuploaded image) creates that bug⌠Thx a lot for your work And amazing platformâŚ
Perhaps it would be best to merge that with this original topic rather than hopping all around the board. If that is not possible, letâs stay in this topic, please.
I just finished doing a clean install of Windows and reinstall of my graphics app (with a zillion settings) so I was hoping for good news here. It had nothing to do with Facer, but my patience is wearing thin, so Iâd really appreciate it if we can get a confirmation that Creator is working to everyoneâs satisfaction before I spend more hours on designs that cannot be saved/published. Thank you.
I was replying to the post above my post, so the developers are aware that his/her post is not the case for everyone. And i agree we need to continue this in the new thread where the poster gave real actual bug information for the developers to fix it.
@selia67@Linlay@majlanky - Thanks again to everyone for helping us investigate this! Could you reload the page and check which version you have? Hereâs a screenshot showing where itâs located, you can see it at the bottom of this dropdown.
