I did ask the community first, and I did several searches on it before asking for direct contact to facer. The captain obvious comment was in reference to an individual who didn't answer a question I had, but rather just berated me, by telling me "If you get kicked out, you deserve it, you obviously did something wrong." (hence "captain obvious") If you read later in that thread, you'd see that someone told me that they were grateful I was taking this as a learning experience instead of just complaining about it.
The error in my profile might have to do with using a capital "S"...it's needs to be lowercase...which drives me crazy; here it is:
Anyways, thank you for link to contact facer direct, hopefully I can get some sort of solution that I have been posting about or searching for here in the community (love the community!)
Have a great day