GAUSS
June 11, 2018, 6:32pm
1
This issue is now about 2 month already.
My Huawei-Watch doesn´t show steps anymore.
I tried already nearly everything, but nothing worked…
-Reinstalled whole Facer,
-Reinstalled Google fit
-Gave permission to all sensors
-Working with the newest software versions (watch and phone)
In normal watch faces (Huawei-Customs) there is no problem, Google fit has no problems either…
Any suggestions?
Greetings,
Phantasico
Thanks for the report! We’ll test on our Huawei devices.
@GAUSS we’re not able to reproduce this on our side with our Huawei. Can you shoot us an email at facer-support@little-labs.com with all the info on when it started happening, what you’ve tried, etc? We’ll escalate internally and dig a bit deeper on that with you.
Thanks!
GAUSS
June 12, 2018, 5:23pm
5
I will do if there isn´t any other chance.
First i will try a clean start (Resetting Smartwach, loading WearOS, loading newest Google fit and newest Facer Version).
Maybe it helps …
GAUSS
June 13, 2018, 9:32am
6
Status Update.
Yesterday i did a factory reset on the smartwatch, load all new, updated to all new versions (Facer smartwatch app, Iphone Facer app, Google fit…)
Result:
All is working now!
But there is one issue in the IOS-App.
When you touch the sync button it syncs endlessly…