Step-counter not working on Huawei-Classic

This issue is now about 2 month already.

My Huawei-Watch doesn´t show steps anymore.

I tried already nearly everything, but nothing worked…

-Reinstalled whole Facer,
-Reinstalled Google fit
-Gave permission to all sensors
-Working with the newest software versions (watch and phone)

In normal watch faces (Huawei-Customs) there is no problem, Google fit has no problems either…

Any suggestions?

Greetings,

Phantasico

Thanks for the report! We’ll test on our Huawei devices.

Thanks!

@GAUSS we’re not able to reproduce this on our side with our Huawei. Can you shoot us an email at facer-support@little-labs.com with all the info on when it started happening, what you’ve tried, etc? We’ll escalate internally and dig a bit deeper on that with you.

Thanks!

I will do if there isn´t any other chance.

First i will try a clean start (Resetting Smartwach, loading WearOS, loading newest Google fit and newest Facer Version).

Maybe it helps …

Status Update.

Yesterday i did a factory reset on the smartwatch, load all new, updated to all new versions (Facer smartwatch app, Iphone Facer app, Google fit…)

Result:

All is working now! :slight_smile:

But there is one issue in the IOS-App.

When you touch the sync button it syncs endlessly…