Step counter showing 0

Support
1

As title says showing 0 and will not update. Other faces show actual steps.

2 Likes
2

Sorry, in what watchface you have that issue?

3

All of my facer watch faces. But only facer ones.

4

If you have a Samsung watch, be shure to have everything updated: Tizen, Facer Companion, Facer app in the phone, Galaxy Wear in the phone.

5

Have Falster 2 all updated

6

Ups, that seems a work for the facer team @Facer_Official

1 Like
7

Same here on Huewai Watch 2 Sport. All Facer faces are displaying zero steps as of Saturday.

1 Like
8

Same here on my Ticwatch E. Wear OS faces show steps but nothing on Facer does.

9

Same issue here, my watch faces won’t show steps. They stay at zero.

10

Same issue with my Fossil Q Explorist. Actually, counter shows 302 steps on facer watch face when Google Fit shows 2785 steps.
Any feedbacks @Facer_Official?

1 Like
11

Huawei Watch 2 with Wear OS. Wear OS shows 3939 and Facer shows 490.

12

Mine still shows zero - not fixed in the latest update.

1 Like
13

Thanks all for the reports! It seems like there’s 2 different issues being discussed here - some with step counters stuck at 0, some with a step counter showing a different value than Google Fit. We’ll investigate both and let you know if we have any questions

5 Likes
14

Few words to say that the problem has been solved since a couple of days on my watch !

1 Like
15

My step counter also shows 0. I have a TicWatch Pro.

16

I have a Ticwatch Pro and faces also showing 0 steps. I think it was after the os upgrade that this started.

1 Like
17

I have had this problem for a week now my Huawei Watch 2 watch faces all show steps but all my purchased or free faces from Facer are now showing 0. All were working ok before. It can not be the designers as I have several different faces from all designers. It is very frustrating. I have tried uninstalling, resetting to factory settings. changed every setting on phone and watch but nothing seems to work.

If there is no solution I will have to uninstall Facer App and try another app that will work.

2 Likes
18

Also have 0 showing on my step counter.
Fossil xplorist get 4
New issue that started happening 2 weeks ago.

2 Likes
19

same problem on my huawei watch 2

1 Like
20

Didn’t notice my watch having this issue until the other day. I am using the Ticwatch Pro and having this issue as well. Must be since the OS update.

1 Like