Steps not working again 3rd time

Support
1

HI as of a few days ago my steps counter is not working at all again… now even when i tripple tap the watch face to reload it still says zero… can you please help.

2

Hi! Which watch do you have?

3

Huawei

4

Is there any update?

5

Huawei

6

Hi I have not heard from anyone in a week now…

7

Same here. Huawei Watch 1. Couldn’t get steps count display to work on multiple watch faces. Google Fit is counting steps right.

8

All the steps on any face that I download or use that I created are not working for the last couple of weeks again please fix

9

Have the same issue as well since a couple of weeks with my Huawei Classic.

10

Hello, Can someone please help my steps tracker has not worked at all for a few weeks again… wont work on any watch face at all.

11

I have a Huawei Watch 2 paired with an iPhone 7 Plus and have the same issue. Have had the watch for 2 months. Steps worked fine initially but for the last 3 weeks they aren’t showing at all. Any help to sort this would be appreciated

12

I have a LG Urbane watch paired with a OnePlus 3 phone, and steps never worked for me. The count in Google Fit is updating correctly. I hope this information helps and you will be able to fix this issue.

1 Like
13

Any news on this they are still not working

14

Hi @mrsig226 - if you are referring to the recent issue with WearOS step counters, it is now fixed as of Facer 5.1.5. You can see more info at http://community.facer.io/t/fixed-step-counter-not-working-on-wearos-watches. If you are still having issues, please contact us at facer-support@little-labs.com