This is to request to provide step by step information on how to get the “Facer Companion” application. I work my self in IT and yet puzzled to find out the information on how to get the “Facer Companion”. Facer website do not talk about “Facer Companion” in detail neither provide any help on how to get the “Facer Companion”. My understanding is that once the “Facer Watch Faces” downloaded on the phone it should provide a link to down load the “Facer Companion” as well. I get the link but it says the application is not available at the store.
I recently bought Samsung gear S2 Classic for my son. He downloaded the “Facer Watch Faces” from the Google Play store on his Samsung phone. He has also an account on Samsung Galaxy Apps store, yet Facer software says that the companion application not available in store.
I sent the email to Facer but seems its taking time for them to reply. Anyone here can provide information. Appreciate any help
Hi Hyden, Thank you for the reply. It did not resolved the issue. Here what I did. I sat down with my son and then all the steps my self. When I launch first time Facer application it bring to the screen where it says download the Companion but then it gives the error that the product dose not exist in the store.
Just for the safe side I did the following 2 things.
1-Settings > Application > Application Manager > More > Reset the application preference, this did not helped.
2.Power off the device, Hard reset (Vol up+home+Power buttons), from the system screen, clear the cache partition. This also did not helped.
Always get the error that “Product dose not exist in the store”. Tried from 2 different phone with no success. Any idea what’s wrong?
Hi lobofeo,
As one of the support team from the Facer company said above they have this issue. After posting the issue here I also opened a ticket or case number with the Facer. I got the reply from their support person that they are following up with the Samsung to fix this issue at Samsung App store. I sent the follow up today requesting them to update me or update on this forum when this issue will be resolved.
Thank you,
Sohail.
My son confirmed that “Companion App” is now visible from Samsung App store from the phone and he was able to downloaded the “Companion” app on the watch through the phone. He was able to transfer watch faces successfully to watch. It seems the issue is resolved.
That’s weird. I have the companion installed and I’m able to transfer watch faces… But I can’t find it in the Gear store. I remember it said there was an update available, and when I clicked on it, it said the application was not available anymore… I can still use it but can’t update it nor find it at all…
Good morning, I suffer the same problem, with “Facer Companion" at Samsung store. Thus the Facer apk on phone is totally useless.
Hereunder some data:
Country: Colombia
Phone: Galaxy S8+
Watch: Gear S3 Frontier
Third party apk are allowed on phone and watch.
Downloaded and installed Facer on phone; when I try to download Facer Companion from Samsung Store/ Gear I receive the message “No Results”; from Samsung Store/apk list I receive noting.
It seems that the Facer Companion is no allowed in Colombia. Any comment? Any solution?
May be a work around downloading the apk form a site and launch it from the phone?
to the phone first, see icon image, this is available in the Google Play Store.
