Hi Hyden, Thank you for the reply. It did not resolved the issue. Here what I did. I sat down with my son and then all the steps my self. When I launch first time Facer application it bring to the screen where it says download the Companion but then it gives the error that the product dose not exist in the store.
Just for the safe side I did the following 2 things.
1-Settings > Application > Application Manager > More > Reset the application preference, this did not helped.
2.Power off the device, Hard reset (Vol up+home+Power buttons), from the system screen, clear the cache partition. This also did not helped.
Always get the error that "Product dose not exist in the store". Tried from 2 different phone with no success. Any idea what's wrong?