Hi all,
We’ve been receiving reports from Samsung smartwatch users that Facer is sporadically freezing for them since a few weeks. We are starting this post here to centralize al discussions about the issue and provide official updates.
What is happening?
Since the release of Tizen 4.0.0.7 for Samsung Watches, Facer may become frozen when coming out of ambient mode. The issue appears sporadic but definitely happening to quite a few of you. The workaround for now is to select a different face and come back to Facer.
How can you help?
If you have been experiencing this issue, please comment here and add the following info:
- Steps to reproduce the issue
- Which watch face was running
- Settings on the watch (e.g. location, always-on mode)
- Device model number (available in Settings > About Watch)
- Tizen and Software version (available in Settings > About Watch)
If you are tech-savvy, it would be extremely helpful if you could send us a “log dump” from your device. This will give us more visibility into what is happening. Here are instructions for running a log dump:
- Go to Settings > About Watch and tap x5 on “Serial Number”
- Enter *#9900# on the dial pad to bring up the log dump menu
- Set “Debug Mode Setting” to “On” (watch will reboot)
- When the freeze happens, go to Step 5
- Enter *#9900# on the dial pad to bring up the log dump menu
- Select Run LOG_DUMP
- After it finishes, select Extract LOG_DUMP - this will store a copy of the log dump in your phone’s internal storage in this folder Pictures > Watch
- Send the log dump .zip file to facer-support@little-labs.com with the title Tizen Freeze Log Dump
We are actively working on fixing this in conjunction with Samsung and are hoping to fix it asap. We will be providing updates as they come via this thread.
Thank you!
-The Facer Team