[BUG] Faces not syncing after update

Support
1

Hey guys @Facer_Official @Facer-Staff ,
I’ve had this bug 2 times this week :

  • a user syncs a face I’ve created
  • that user sends me a msg to report a bug/misconception on the face
  • I fix the bug
  • The user sees the change on facer.io in the preview but when he/she syncs the new design to his/her watch, the design remains the 1st version.

This has happened with those 2 faces : https://www.facer.io/watchface/9Q16IHv94M and https://www.facer.io/watchface/KmZuNfDahU

This could be critical, please have a look at it. Thx.

2

goin’ up?

3

ok it’s done it again.
I received a comment from a user (@moh.megahed) asking for a modification on a watch face.
(Vincent - Moonwalker - watch face for Apple Watch, Samsung Gear S3, Huawei Watch, and more - Facer)
I did the change, the user won’t see the modified face on his app.
HELLO THIS IS A *** BUG… NO ANSWER? NOTHING? REALLY?

1 Like
4

I’ve seen this happen on my watch occasionally. One thing that needs to be done is delete the design from the watch (sync to something else, then long hold the design you want to delete in the flip menu). What I think happens is the watch stores the default data in memory. Deleting it should then create a way to sync with all new data.

2 Likes
5

Thx for the reply @eradicator09, I’ll send it to those who complain… and wait for answers.