@Facer_Official, this happens with any face I try to sync. It’s like the S3 firmware update has crashed the Facer app with the S3…
I can confirm that it is not only the S3. My Gear S2 3G also is having the same problem since the update to the new companion app. Facer is no longer usable. The new update completely broke Facer.
I have the same problem even after I downloaded the latest update that says it fixed gear connection problems.
Uninstalled and reinstalled Facer Companion app AGAIN. Everything seems to be working now.
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We’ve been getting reports that there is something wrong with the Tizen 3.0 update itself (in other apps, not just Facer), and you may need to reset the watch itself in order to resolve the issues. We’re going to investigate on our side (we hate to ask people to reset their watches!) but if you want to try a reset, let us know if this resolves it for you.
UPDATE!
I just spoke with our customer service team who mentioned that users have had success with the following steps (easier than a reset!):
- Turn OFF Bluetooth on the Watch AND the Phone
- Turn ON Bluetooth on the Watch AND the phone
- Restart the Watch
If that doesn’t work, try uninstall /reinstall. If it STILL doesn’t work, you might have to reset 
Please let us know if this helps any of you who are still stuck!
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I had to completely uninstall, unpair, repair, and finally reinstall before I was able to get it to work.
@Facer_Official: Concur with all of the above, the bluetooth connection is glitchy and after the recent ‘Gear’ update more-so, don’t think this is Facer issue per se. Factory reset of the watch is of course and option, if watch is backed up in the Gear app getting up and running again whilst tedious is a great way of clearing out bugs. When I get red icon of doom closing and opening app and flicking back and forth through different windows within the app does seem to get things moving and eventually the bluetooth will work, by no means an ideal solution and not going to work for newbies as they’ll probably abandon the app before they get time to find how how good it really is
Same happened to me today.
Hi.
Been successfully using the Facer app on my Gear S3 for months now - until the latest firmware update.
I have been having the same issues and tried uninstalling then reinstalling the apps with no success.
My issue was on the Facer app, there was a red watch face where it was normally blue to allow it to be installed on the watch.
Just tried the advise from Gavin from Facer about the bluetooth on/off and restarting watch and this worked perfectly for me.
Thank you for the help.
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Phone :- iPhone 7 Plus
Samsung Gear s3
Tizen version 3.0.0.1
I updated my watch today to version 3.0 and before updating… facer used to work perfectly on my watch but after updating to tizen 3.0 it’s not working…im able to sync watchfaces to my watch but the problem is that the Watch face doesn’t remain constant…after 5 minutes the watchface changes automatically from facer to default Watch face…I tried all the steps which are mentioned such as reinstalled the app turned off Bluetooth and then turned on and I even did a reset on my watch but nothing worked…I hope someone will b able to solve dis problem
Thank u
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I have tried all of the above mentioned techniques and still, nothing but crap. Facer just crashes even with the basic default face during orientation. Just taping to refresh the daily mix causes Facer to force close and reset. I have no problems with WatchMaker, so I might have to abandon Facer all together because of it not working.
Gear S2 3G info
Model: SM-R730V
Hardware: R730V.03
Tinzen Version: 2.3.2.2
Software Version: R730VVRU3CQH2
Facer Phone Version: 4.3.1_4467
Facer Gear Version: 4.2.1
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@segordon2424 If you are still having trouble after the steps above, please send a description to our customer support team: facer-support@little-labs.com
@ankitpuj have you tried syncing while only WiFi is on? Turn off bluetooth on the device, make sure you are connected to Wifi with your watch, and try again.
Gear s3 frontier with latest tizen update.
Note 5 5.1.1
Hi. I’ve already done reset to my watch and reinstalled the app companion. It works ok. This morning it crushed and went back to samsung’s standard face. I choosed facer again and havent got any problem again. On thing ive realized is that some faces keep the aod face but not all of them. Some just turn of as if this option wasn’t on, even if it is. Really weird. Im sure we need a new update from facer for the new tizen os.
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@ankitpuj That issue is being discussed on this other thread (please continue there): [BUG] S3 Frontier with S8 - Facer Auto Reverts to Preloaded Watch Face
Hi Gavin same problem as being reported in several threads within the community: @Facer_Official, there seems to be a bug resulting from recent updates, I’m using the latest everything:
Tizen 3.0.0.1
Facer App: 4.3.1_4467-(4467)
Facer Companion: 4.2.1
Phone: One+5 running Oxygen OS version 4.5.14
I’m now unable to sync facer from the phone app, sync button is permanently red, tried bluetooth off/on, both phone and watch, watch and phone reboot, even updated and factory reset the watch with no success. Push back in the community, people are becoming increasing frustrated, I’m invested but others will give up, please help
tried all of the above still does not work
@scazman, @Facer_Official if you don’t mind please can you confirm if your facer connection is still stable and if so please let us know your configuration, app and companion app version, phone etc, thanks in advance
Hi @hayden.
I can confirm that my Facer connection is still working perfectly - is hasn’t dropped out since my post a few days ago (hopefully this hasn’t ‘jinxed’ it…!)
My details are -
Gear S3 Frontier - Tizen version = 3.0.0.1
Galaxy Note 5 (running Android 7.0) - Facer App version 4.3.1_4467
Gear S plugin app version - 2.2.03.17111051
Watch face is ‘Simple Modern Green’ by Stefano Alegnini
As I mentioned in my post, it was only by doing the bluetooth procedure that I was able to sync the Facer app.
Hope this helps.
Cheers