Try temporarily turning off Bluetooth on your phone and let the watch connect via wifi. Sometimes, and I have no idea why, even then it takes numerous attempts to get Facer to sync my watch to a new face.
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Does not work either
Hi @B-One - can you send us an email at facer-support@little-labs.com? We’ll help you out there!
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having similar issues myself on a Galaxy Gear Sport and the latest Tizen updates, 4.0.0.4 and up to date facer.io iOS app (iphone x, latest ios) and gear app / facer watch face.
note; i can download via the 5 random but can’t push faces from iOS facer app or from website on my macbook air. removed app from iPhone and relinked to watch but still not syncing.
I vaguely remember that turning on notificatioins in the Facer phone app might help; at least it has helped some people …
Glad its not just me then. I purchased my Galaxy Watch 2 days ago and installed facer and worked well. I think since the Tizen update it has now stopped pushing faces to my watch via the Iphone. I was about to cancel my premium subscription until I noticed that other users such as yourself are having the same issue. I’ll keep an eye on this thread.
Hi everyone - Thanks for the reports. FYI, we’re currently investigating this and will update this thread as soon as we have more info.
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Hi all,
We’ve reproduced the issue on our side with a Samsung S3 Classic running Tizen 4.0.0.4 connected to an iPhone.
In our tests, the “Galaxy Watch” app on iPhone also crashes very regularly which seems to indicate an issue at the Samsung level. Are you guys seeing the same thing? @nelsonmandelahouse @B-One @seamonkey420.
Note that based on our tests, this is specific to Tizen 4.0.0.4 connected to iPhone only. The same version works fine connected to an Android phone. Tizen 4.0.0.3 works fine as well, even connected to an iPhone.
I have updated my watch to Tizen 4.0.0.4 / Android Phone (Honor 6x)
Same problem still exists. No possibility to send any face to the watch.
Yes! That was the issue! Thanks for your help…
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Hi guys,
I’ve got the same issue. Tizen 4.0.0.4 on S Galaxy Watch connected to iOS.
Galaxy Watch app is stable with no issues at connectivity, but Samsung Health seems to live it’s own life. Sometimes I only see message that no wearable device is connected although both BT profiles run and Galaxy Watch app respond is immediate. Then after couple of hours it refreshes itself in the backgroud.
Cool! I am glad it worked 
No issues connecting to the galaxy watch app. I am using the latest Tizen software with Iphone8. I have been unable to push any watch faces to my galaxy watch since the latest Tizen update. Gutted as I have just subscribed to your premium service and am guessing this is going to take a while to resolve.
Hi all,
We are currently investigating this issue with Samsung and will update this thread when we have more information. Thanks for your patience!
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Thanks
Any word on a fix for this? Thanks
still not able to send any faces to my Samsung Gear Sport and the latest tizen updates. iPhone X on latest iOS. iOS app does not crash and is syncing from Gear Sport to iPhone. Facer never updates any faces when being send from website on a desktop win10 computer, facer iOS app, mobile browser.
Pick of the day works, wish we could have our own faces instead of the pick of the day options on the watches. would rather have my own faces anyday. also sure glad i never paid for the Pro creator version; would be paying for something i can’t even use. guess i’m going back to normal Samsung faces for now.
Same for me, It worked fine but then my watch crashed (standalone mode wouldn’t go) so had to reset. Running tizen 4.0.0.4 and IOS 12 on my iphone…i can also only get the pick of the day 
please tell me this is being fixed
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