Get logged out every time I close the app

Support
1

Is there a way I can stay logged in when I close the phone app?

Thanks,
John

1 Like
2

@jmorga106 which part are you logged out of? The community? or everything?

3

Everything. Every time I open the app it says I haven’t made any designs yet (and I have to login)

4

@jmorga106 we’ve had a few users report that for several months, but could never reproduce it on our side. So, lucky you, you’re gonna help us figure it out :wink:

Has this just started happening? Or was it always like that?

5

Hey there,
It just started happening right after the 4.0 upgrade

John

6

That’s really odd. Does it happen immediately if you login, then kill the the app, then restart? or only after long usage?

7

Immediately.

So recently:
a. I got a system update (Motorola Droid Turbo II) to system software 25.216.2 on SEP 6.
b. I thought I might have gotten a Firefox browser uptick
c. Facer 4.0.0_4106 update.

What do you think about just flushing the whole app from the phone and reinstalling it?

8

@jmorga106 and @Facer_Official

I have the same issue.
I do believe that in my case is since I cannot update the app to the latest version (where I am at now) that might cause that conflit.
Have you tried to update the app to the latest version @jmorga106 ?
Try to remove the app from your device and clean all cache files and reinstall.

Tell me if it worked out

9

@jmorga106 @313 we’ve heard from users that uninstalling and clearing the cache does solve the issue.

Could you try that and report back?

10

@Facer_Official

Wasn’t that what I wrote??
In any case, after a week attempting to update my app, finally managed today and guess what… still the same

@Facer_Official, do you normally check the messages from your users? And reply to them?

11

@Facer_Official,
yeahhhhhhhhhhh that worked. Dropped the app, then I ran Power Clean to remove any remnants. Waited til I got home, reinstalled, reattached my Huawei, changed a few faces. Then closed the app, reopened and I’m still logged in (yay!). Then I closed the app and reopened again about 30 mins later - still logged in (double yay!).

I should have just done that from the start. I’ve done it in the past even just from a housekeeping standpoint. Worked previously as well.

Thanks!
John