I sent the link you requested. Never got any response. Let me clarify the issue. The Facer app on my phone has a section called watch box which includes favorites, recent, purchases, my designs, & collections. When I click collections, it shows the collections I have made, but not all of them. I experimented and Unclicked the heart on one of the collections and it disappeared from my phone. I cannot find any way to get it, or my other missing collections back on my phone in the watch box. The collections are still intact on the facer website. I cannot find any setting on the website that differs in the collections that show on my phone and the ones that don't. I use these coolections for my grandchildren to select watch faces to sync. One of them may have accidentally removed a collection from my phone. I don't know if that's what happened, but there should be some way for me to get all my collections to show in my watchbox.