Step counter showing 0

Support
19

same problem on my huawei watch 2

1 Like
20

Didn’t notice my watch having this issue until the other day. I am using the Ticwatch Pro and having this issue as well. Must be since the OS update.

1 Like
21

Same issue with Fossil Sport. No Facer watch face will display step count. All show a zero. Happened midday. The watch is tracking steps (confirmed through Google Fit app).

2 Likes
22

On my Huawei Watch 2 I have the same problem. It’s happened afternoon.

2 Likes
23

Same here on my Ticwatch E. Wear OS faces show steps but nothing on Facer does.

1 Like
24

Hi all,

The step counter bug was confirmed on the most recent WearOS update. We’re shooting for a fix by the end of the week. Thanks for your patience!

7 Likes
25

can you please update us when the fix comes. thanks

26

Good to hear!

27

This is funny. I got the Ticwatch E and a custom made watchface. I didn’t have the issue until I changed the watchface yesterday. The step counter worked all the time until then. Now it keeps saying 0 and I was scared :smiley:

“Good” that it’s a bug and not an issue with my watch.

28

Same here my step count stopped working only on Facer watch faces on my huwaui g2 two days ago. Very frustrating :triumph:

29

Same issue with my favourite Facer watch face, on my Fossil Venture HR Gen 4, as of 2 days ago…right after I installed a pending GoogleFit update on my watch. I also notice that there is now a slight lag, when tapping or pressing the main crown, to wake up the display to check the time, etc. on the Facer watch face. It used to be almost instant on.

1 Like
30

I am glad I found this thread. Just got my first smart watch (ticwatch pro) on 2/8 and I couldn’t get any faces to show my steps. I am glad there is nothing wrong with my watch and its a software issue

31

Still no update or fix for the 0 steps, Mobvoi Tic Watch Pro

32

Same for me, step count to 0 on Ticwatch Pro, any solution or app update?

33

I’ve been having the same issue for a week or two now. Huwaei Watch 2 with WearOS 2 and the latest version of Facer. Happens with all watch faces I’ve tested and after rebooting both the watch and the phone.

1 Like
34

Any updates on this?

35

Any visibility on this one?

36

No fix yet

37

I had mine reported last week directly to support. Only all Facer watchfaces are showing 0 steps on my TicWatch Pro.

38

Not fix yet on my Ticwatch E…