The facer help system is separate from the normal facer login / registration and so requires a new registration. You can use the same username and password to make easier.
1 Like
Yeah. I realise this but thatâs a stupid approach. facer.io and community.facer.io use the same credentials. It is jarring and awkward that help.facer.io cannot.
2 Likes
I have background activity allowed and the always on display still doesnât update every minute. I get the hourly chime, look at the watch and its still on the previuos hour.
âThe facer help system is separate from the normal facer login / registration and so requires a new registration. You can use the same username and password to make easier.â
Yâall need combine the two like everybody else in the world does, itâs not exactly a privacy issue why somebody coded it this way, itâs just making more stuff for your clients to do in order to try to communicate bugs on our end.
Every website I go to all of this stuff is combined in their menu system. Once youâve logged in you have access to all of their different areas including their forums if they have them. If your it guy doesnât know how to do this get someone else
1 Like
Now about an issue that I have found and the always on display sometimes it just shuts off on its own and I have to tap the watch to have my always on display pop up again and then when it does it seems like the time is also stopped moving in the background and the time resets itself whether itâs 20 minutes or 40 minutes behind it has to catch up for waking up the watch. It doesnât shut off the always on display from the settings it just acts like it does
And this is after the facer app was updated a few days ago. But actually it did that before also
Sorry but I donât work for Facer so I have no ability to change the system. My comment just related to my experience of what works if someone wants to interact with the help system as it is now.
Facer does not change the way the watch is programmed to operate. It is just an app like Google Fit, Samsung Health etc. WearOS for some reason does turn off AOD after a predetermined time. I have a Fossil Carlyle test watch on my desk right in front of me. I have AOD turned on and the watch will stay lit in ambient mode for a while then it goes dark. I believe Samsung Tizen also does that, but Iâm not 100% sure on it since I donât use AOD except on my test watch. The AOD ambient mode is totally controlled by the watch manufacturer and cannot be changed except for us being able to turn it on or off.
1 Like
My fossile Gen 6 seems to stay lit but get dimmer over time if I am active. It seems to go black when it thinks I might be asleep so loafing on the sofa in front of the telly can be a false positive.
1 Like
Hi, I have the same issue (GW4). Itâs not present on Samsung Watch on Tizen (my son watch).
1 Like
GW may treat AOD idffrenetnty I donât lnow It is why I identified my watch when descibing behaviour.
Perhaps a description og your current settings for AOD on the watch, any battery overrride settings and a descriptioion of what you ecpect to dee over what you are seeing and at least one person here should be able to shed light.
I have a similar issue with the âallow background activityâ option. For me, itâs greyed out on all the apps under that menu.
1 Like
Iâm having this same issue as well, the option to allow background activity is grayed out. And even after the update itâll still hang.
I am having this issue on my watch. Facer is set to âallow background activityâ but it still can lag by several minutes before updating the time on the watchface
1 Like