I downloaded my own watchface design from Facer to my watch. I long pressed on the watchface to customize the face, and the customize button appeared correctly. When I tap Customize, the first customization option appears very briefly, then returns to the customize button (no longer at the first option), so I can’t apply any customizations. If I press the customize button again, it does the same thing. The THIRD time I try it, it gives me a blank, black face with white digital time (photo attached).
I tried it with faces I know have worked just fine and have not been changed since they last worked, but now they don’t.
I tried it with one of my Facer watchfaces that is a very simple design (no moon phases, no animation, no fancy complications with color changes or anything, just 4 Tap complications).
I tried re-importing one of my faces that did this (using Facer Creator > Edit > Upload a Different File), then downloading the new one to my watch. Didn’t fix it.
I wiped the cache on my watch and on my phone. Didn’t fix it.
I tried using Customize on NON-Facer faces, (same faces I designed and imported to Facer, only the versions from the platform I created them in) and Customization works fine for those.
I know I can submit a request, but I wanted to check here first to see if anyone else is having or has had this issue and if there’s a fix for it.
I’m on Windows 11 PC (latest security update but NOT 25H2). My phone is Samsung Galaxy S23 Ultra on One UI v 8.0. My watch is Galaxy Watch 7 on Wear OS 6.0.