Cannot scan QR code to connect the watch

Support
1

I am using Suunto 7 with WearOS but it said ‘Service not available’ when i try to generate the QR code. Please help

2

There is a Known Issue when using an iPhone, but I don’t know if there are any Android phones with the same issue. You might also check and see if you’re in a restricted country since Facer is located in the United States. For those people you have to use a VPN to make it look like you are somewhere else. If all else fails contact @Facer_Official Help Request at: Submit a request – How can we help? or email them at: facer-support@little-labs.com

1 Like
3

I’m using an IPhone and had to do a hard reset reset b my watch. It use to work fine in my watch but for some reason now it won’t load the QR code.

4

In that case the “Known Issue” link applies to you.

1 Like
5

How much longer before this issue is fixed? It’s been over 2 weeks now. App is useless now.

6

I would suggest contacting @Facer_Official at: Submit a request – How can we help? or email them at: facer-support@little-labs.com