Cannot sync anything but started face on Watch6 Classic

Support
1

I got a galaxy watch 6 classic today.

I cannot get any faces to sync. I am a stuck on the start/stock face (triple tap to explore).

It is installed on my watch and phone.

I am connected via Bluetooth and internet (although it will randomly say no internet connection, even though I go to settings and it says connected).

I have tried to reset and start from scratch.

I have tried to reset and use a backup from my last watch (a 4).

I have the galaxy watch 6 classic selected as the watch on my app.

Please help. I have spent so long building my faces, I will be devastated not to be able to use them.

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2

You should contact Facer Support at: https://help.facer.io/hc/en-us/requests/new .

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3

All I could suggest sorry is to tap and hold the watch screen, select a non Facer Face, and then repeat selecting Facer. Beyond that you seem to have already tried all the obvious steps, so if it’s still not sorted then I truly hope someone else may be able to help…good luck :crossed_fingers:
P.S. I’ve always stuck to my GW4 Classic because I love it so much.

4

Hi, I have the Galaxy watch 6 classic and my faces all work fine with the watch. I almost always have a problem if my watch runs out of battery without me noticing or sometime even when I restart it. So here is what I do. Go to the Wear app on your phone. Choose a watch face other than a Facer watch face .
( you do have facer installed on your watch , right?) Open that watch face on your watch. Go back to the wear app, and this time choose Facer. Or go to Facer on your watch in the apps and choose a Facer watchface. Going through all of that usually fixes any problems I am having. I sure feel your frustration. The 6 Classic is a great watch. I love it.
Hugs,
Joyce

5

If your new watch is running WearOS 6, make sure whatever design you are trying to sync has been created for Watch8/WearOS 6+ compatibility or it won’t sync. Even something as simple as the font can prevent it from being compatible.

6

There’s no way a 6 Classic has WearOS 6 yet. Only the 8s and the Ultra so far. Not even the 7s are slated yet.

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7

I hope that watch makes it to WearOS 6.
If Google is anything like Microsoft, they support older OS for a little while, but like a tire running out of air End Of Life looms.

8

Well, everything is currently on hold. Samsung is being quite tight lipped about the Ultra rollout and it’s “success”.

I believe all the way down to the 5 is supposed to get it tho, once they get it figured out.

9

So, just enrolled into the Beta program for One UI 8 on my 6 Classic, the UI looks amazing. But the faces will not sync from the phone to the watch, at all. I can go into the Facer app on the watch, select the “Top Faces” and choose from one of those and they work. But nothing that is in my watchbox will work.

10

Are you trying to sync Legacy faces? Only WFF faces will work. Also, there’s no 6 Classic with OneUI 8 hardware choice in the app. You’ll need to choose the Ultra or one of the 8s.

It’s working perfectly on my 6 Classic (OneUI 8 Beta 2).

11

Thank you, this worked perfectly! Much appreciated!

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