Hi, I have a Tag Heuer connected 2020. I had Facer working on it and was getting watch faces downloaded. However a problem with the watch meant I had to do a full reset. I have facer on the watch again and can get the daily mix and default face, but no matter what I do I cant get faces to go onto the watch at all. I set it up as a new watch on my phone with the facer app, including reading the QR code and it said it was connected. Watch and phone bluetooth are on and both are connected, yet I cannot get any faces onto the watch.
Thanks for the reply Mike, however I think I have the solution. It appears the faces will only download onto the watch if the watch is connected to the charging station.
Seems weird to me as I assume the download goes to the app on the phone first, then to the watch, but that may not be the case.
Hi craigmtr,
Speaking of our memory, I remember having that problem when the battery in my 3-yr-old Moto 360 Gen 2 was dying. It would charge, but it didn’t have enough power to download a face. I didn’t try downloading while on the charger. How old is your watch/battery? Does the charge seem to run out quickly?
I also have the 2020 Tag Heuer Connected since release, but have not had any issues with getting Facer and watch faces to show correctly and no, it does not need to be on the charger, not in my experience over the last couple of months. Not sure what the issue could be that you are having
If it’s a new watch the battery can’t be the problem unless it’s defective. Have you reloaded the software on your phone and watch as Mike suggested?
do you have to put your watch on the charger to update apps also?
I know mine notified me of this when I fist purchased it, but you can overide this by scrolling up on the notification and selecting update anyway and forces update without the charger. Try this and see if you can then update faces whilst on your wrist???
huh weird, im happy that your watches work now but i think that this is not normal, because my galaxy watch just “syncs” the watchfaces without the charging station just fine.
if that guy is still around maybe he’ll answer, but I would guess either that’s a stock TAG face (not Facer) or one he made himself and didn’t publish. TAG is pretty aggressive about protecting their brand and that face would likely get flagged and removed from Facer. But honestly there is really nothing special about that face, it would be really easy to make it for yourself with or without the TAG logo. Just don’t publish it and it’s not a problem.
