Can't load watchfaces

n.moreno7920 · February 1, 2018, 7:53am

For some reason I can’t load the watchfaces when I press the button to load them onto my watch. I have. Samsung S3 Frontier. I even bought a watchface to see if it was that but no luck. Any help is greatly appreciated.

nvus.corp · February 1, 2018, 4:15pm

n.moreno7920 I am having the same issue - I have a S2 Classic and Samsung S8 Plus. There was an upgrade offered in Gear Manager for Facer companion unfortunately that didn’t help.
Anyone have any idea or suggestions?

Gavin · February 1, 2018, 6:01pm

Sorry to hear you are having trouble syncing! What version of the phone app and companion app are you using?

Are you seeing a red sync button on the watch face pages?

We do have a couple of steps that can sometimes resolve these sync issues:

n.moreno7920 · February 1, 2018, 8:09pm

Companion app for gear S2 & S3 version 4.2.5 and facer app 4.4.4.4703 yes getting red sync button.

Gavin · February 1, 2018, 8:33pm

@n.moreno7920 did any of the steps in the link above help?

n.moreno7920 · February 1, 2018, 10:15pm

Yes. I forgot to update. I restarted watch, uninstalled companion app and reinstalled.