Can't sync watch faces at all

I have tried all the steps mentioned to sync any faces on my gear 2 watch with no success. Just keep getting the red mark

Hi, make sure your watch can first connect to Samsung Gear APP, if it’s not communicating with this APP ie. you can’t get info about your watch then you are not properly connected to the watch and you won’t be able to sync faces from ??Facer APP to your watch, hope the above makes sense?