Different time zone on watch

Facer_Official · December 14, 2018, 8:52pm

@rblahnik what type of phone do you have? is it an Android phone?

rblahnik · December 15, 2018, 6:57pm

Yes, Adroid on version 9 (Pie) with December security update.

rblahnik · January 4, 2019, 8:32pm

Traveled through different time zones again this week. Watch face still does not update correctly.

rblahnik · February 25, 2019, 10:24pm

Still doesn’t work. Is this an issue for anyone else or just me?

rblahnik · March 18, 2019, 4:36pm

Reinstalled facer today to see if this had been fixed. Still a problem when traveling. Why doesn’t the watch face update with the core watch time when I enter new time zone? Seems like a basic function.

jason.moretz · April 16, 2019, 1:55pm

This still appears to be an issue. I’m baffled that this hasn’t been corrected. Is there any progress or resolution?? Traveled from EST to CST yesterday and watch face showed 5 hours off?? Changed faces, uninstalled/reinstalled. Is it that hard to just use the phone’s system time?

Facer_Official · April 16, 2019, 3:09pm

Hi @jason.moretz! Sorry about that - what watch do you use?

jason.moretz · April 16, 2019, 4:44pm

I have a Samsung Galaxy S10 phone and a Samsung Galaxy watch (latest version).

rblahnik · May 3, 2019, 6:38pm

Thought I would reinstall facer yesterday before my flight to see if this was fixed. Found that this is still an issue.

Watch native time is correct, non-facer watch faces are correct but facer watch faces don’t update with time zone change. I travel every week and this is a deal killer for me. Love the selection of watch faces in facer but if they don’t display the correct time, they are useless.

Please fix this

Facer_Official · May 3, 2019, 6:50pm

@rblahnik thanks for the report, we’ll run tests on this again ASAP.

rblahnik · May 7, 2019, 1:03pm

I’ll be getting on a plane this evening and changing time zones 3 times this week if there are any tests you want me to run. @Facer_Official

Facer_Official · May 8, 2019, 5:36pm

Thanks @rblahnik - did you see the issue?
We tested on our side by manually changing the timezone on our phone/watches and it seemed to work fine.

rblahnik · May 8, 2019, 9:11pm

Yes. Still same issue. System time on watch updates to new time but facer watch face does not until I reboot the watch. I took pics of the two times but not sure how to upload here from phone app.

Facer_Official · May 8, 2019, 9:23pm

@rblahnik can you send an email with the screenshots at facer-support@little-labs.com? Somebody will be assigned to look into this issue.

rblahnik · May 10, 2019, 2:44am

Email sent

Facer_Official · May 10, 2019, 4:38pm

Perfect, thanks!

rblahnik · May 29, 2019, 6:40am

Looks like this is finally fixed after last update!

Facer_Official · May 29, 2019, 2:29pm

Thanks for confirming, and thanks for your help! Your detailed bug report was instrumental in identifying the issue.

Enjoy Facer!