Facer app missing on iphone galaxy watch app?

Support
1

Got the new watch active today. The facer app is missing? Why? I have this watch 3 weeks ago on release day and it was there…Without the facer app forget it. FACER ADVICE! Usa here

2

Hi @bubbaskids40! We’re working on troubleshooting this. What phone model are you using with your active watch? And are you in the US?

3

Usa iphone xs using new samsung galaxy watch active. Latest udpates on both

4

Thanks @bubbaskids40 - We are looking into this and will update this thread when we have an update.

5

Thanks hope its soon

6

Fyi I relinked my samsung gear s2 to my iphone xs and the facer app is on the samsung store there. This is a issue for the samsung watch active only

7

Hi @bubbaskids40 - This issue should be fixed now, could you try downloading the companion app onto your Galaxy Active again?