Just reporting…
I’ve had “Facer isn’t responding” messages on the phone app for two days now. I can pull up my previously saved favorites and my designs, but I cannot sync to my watch or favorite anything.
Should I reinstall the app, or is this a recent problem for Moto products?
Moto 360 Gen2/Facer 4.5.6_6150/Moto E
Hi Linlay!
Can you share a screenshot of the error? Are you saying you’re not able to browse Facer at all?
Hi,
On my phone I can open the Facer app and browse. I can go to my designs and other designs. No problem navigating.
However if I find a design that I want to add to Favorites, the heart button remains white. On all designs the blue sync button does nothing. Android error is: “Facer isn’t responding. Do you want to close it?” Options are “Report - Wait - OK”.
I can remove from Favorites, but I cannot add to them.
I can send a screenshot, but I’ll have to do it later.
The only way I can sync a face to my watch is to use the computer.
Android version 5.1 and Moto E is Gen 2.
I can post a screenshot now if you still need one, but it’s just a generic Android error message that appears after a few seconds when I try to sync a face.
Oh wow, Android 5.1 is a bit old. Let me see if we can find a device on that and test it!
Yes, it is. The phone will be 3 years old in July. Motorola stopped updating Android on it 6 months after I bought the phone from AT&T. Moto stopped selling watches in the US over a year ago.There are still people out there who are using them, however. Thanks for your help.
Hi @Linlay
Our team tried to reproduce the issue with the exact same setup and couldn’t. Could you try re-installing the app and see if it fixes it?
Thanks for trying. I cleaned and reinstalled 2 times. That fixed part of the problem. I can now sync and change faces, but the one I just synced to is not showing in my Profile’s “Currently Wearing”. In addition to that, I still cannot Favorite anything. How do I get the phone app to link to My Designs? I can search for them and scroll through them, but I’m just not linked.
What is the procedure for linking the phone app to my profile? I had no problem in 2016. Now after the reinstall the phone app is telling me I have not created any faces yet.
Third time is the charm! Finally got everything linked. Fingers crossed that it stays that way for a while. Thank you for the help!