Facer disappeared from my Galaxy 46mm watch. Not available on Galaxy Store. Can’t put my faces onto my watch. Fixes etc. on support are old now so I am stuck. My watch will not connect to the Galaxy Store and keeps asking me to try again. Phone is Moto G13 and is connected to my watch bluetooth. When I try to sync from Facer a message just says I need facer on my watch and shows as installing but just runs on and on.
What about in the Google Play Store?
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Hi Ed. Thanks for your reply. I downloaded the Facer app to my phone, fine. But when I try to sync a face from there I get a message screen saying I need facer on my watch and the screen shows downloading it to my watch but the downloading message just goes on for ever without doing anything. It’s anoying as I can’y synch my designs to my watch, which is why I joined Facer Premium and Face Creator Pro.
I have opened ‘a ticket’ with Support but no help yet.
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Have you downloaded the companion app to your watch from Google Play or is it the one from the Galaxy store. The Galaxy store version may not be compatible with the Google Play phone app. I know for a fact that the Galaxy store version is very old and has some bugs in it.
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Thanks for your quick reply. I downloaded the actual Facer app from Google Play but I’m not sure how to get the companion app onto my watch. It doesnt seem to be on Google Play, just the actual Facer app. which should install the companion app on my watch automatically. But I don’t know where the Facer app is trying to download the companion app from,the Galaxy Store ?. However the Companion app doesnt even seem to be on the Galaxy Store. So I have no idea how to get it on to my watch.
@peteratmill
In your Facer phone app go to the three lines on the top left. (Hamburger Menu link) Select Settings then click on the second listing Facer Companion App. That will bring up a window that allows you to download and install the companion app to your watch.
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Thanks for replying. When I installed everything on my new phone and watch I had a few cartoon-style question marks popping out of my head. I didn’t have a big problem but it is still not clear where Companion can be found. One is led to believe it’s a separate app. I’ve seen similar questions in the FB group asking the same question.
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Is your watch actually connected to your phone via the Wearable app on your phone?
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@Linlay
Believe it or not, but if your watch is connected via WiFi, you can go to Google Play on your watch and search for Facer. When it finds it, it is the companion app and not the phone app. You can download it directly that way also, but it is easier through the phone app.
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Yes it is.
I dont have Google Play app on my watch.
It tries to download but just keeps dowloading and nothing happens on my watch.
Wait, you have a Samsung Smart Watch and theres no Google Play Store app on it? What watch is it? It must be ancient.
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(I never bothered to look. Furthermore, I would not recommend setting up a new watch and a new phone - both from a brand not where my other devices were from - at the same time.) 
The next time somebody asks, in the FB group, I’ll send them over here.
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I gave up on tring to get facer on my ancient Samsung Galaxy 46mm watch and bought a OnePlus 3. I cannot believe my bad luck because mt watch tells me the Facer app is not compatible, so I still can’t put my creations onto my own (new) watch. I have added this to my support ticket
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Sadly . if you want to run a Third pary App on a Watch these days you have to do a Ton of research . I am surpised you can not connect a Tizen Watch . Am I right in presuming the GW 46mm was before Active ? Like those of us who have GW7 we wait or the WOS6 update . What is the software right now . One UI 6 I suppose .
I gave up on the ancient Samsung (Tizen) and bought a OnePlus 3 (Wear OS), it’s the OnePlus 3 that tells me that the version of the facer app. on Google app store is incompatible. I am quickly becoming lost. I found this info on Facer:
I am affraid the oneplus 3 falls in the same category as galaxy watch 7/ultra and pixel watch 3.
These watches are from supplier delivered with wearOS 5 version that does not work with Facer. wear OS 5 as update on older watches reportedly is not causing problems.
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Oh I am sorry @peteratmill . Before we got round this stuff . But times are different these days . I am sure your OnePlus 3 will update soon . Sadly a lot of the Clever Stuff on Facer will not work on it . But interestingly the Nicest Faces ar not about Gadgetry .
Thanks Russell, you always make me feel better with you sensible replies. Yes I guess I will just have to wait. I can stll enjoy creating though. Thanks again.
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