Facer companion wont synch

heya setting up facer on my father in laws phone with a sony smartwatch 3 and the facer companion wont transfer across - are there any known issues/workarounds?

I also have a sony smartwatch 3 and have not problems, so it is not smartwatch’s model.
What version of Facer companion are you using?

IM using a Huawei P9 and the Sony Smartwatch 3 - its the latest version of Facer…

I’m having the same problem here where it says to install companion app that button doesn’t work

Same problem won’t sync