@Facer_Official, @Facer-Staff
Help!!
Facer Creator extremly slow!!
I don´t know what happens today on your servers, but i can´t work anymore on the web-based Facer creator.
Even in chrome it´s working so slow that it takes 5! minutes to simply move the position of a layer-object.
My internet connection is very fast.
Please could you fix this issue?
Greetings,
Phantasico aka GAUSS
Hi @GAUSS - Sorry about this! Could you post a link to the face you’re seeing this issue with? We’ll take a look.
It´s the actual face i am working on…
and
I know that there are a lot of layers in this watch face but i never had this issues before.
Same issue, when accessing from Australia (over last 3-4 days).
My Internet is fast enough, but access to Facer Creator has at times included 3+ minute pauses and complete halts …\
(See my own ‘Support’ entry, with NO response from Facer Staff.)
Yes! It has been extremely slow in Australia…
Yep, can confirm that hitting ‘undo’ takes forever to make a change and I have been getting crashes in Creator over the last 3 days
@GAUSS @andrew.dowden @roycaruso @richgrayson92 Hi guys - We’ve released a new version of the creator this morning. Let us know if you’re still seeing issues, but there should be a noticeable improvement on load times and layer editing (e.g. layer undo/redo/add/delete). As always, thanks for your patience!
Just tried the new version of Facer Creator!
You guys made a great job! Running perfect for me - even with a ton of layers!
Thank you for the improvement and for reacting that fast!
Greetings,
Phantasico aka GAUSS
Do you mean version 4.3.7.7?
It took a few seconds to initially load my current design (‘skeleton with working gears’, take 2), but now appears a lot faster …
Will let you know more later.
My actual facer Creator version is 4.3.7.8 …
Yep that did the trick, great work guys!
Thanks @GAUSS
Saved my work, logged out and back in, and I am now on 4.3.7.8 …
The earlier version ( .7.7) was about a 60% improvement. That could still be the issue (? with peering or DDoS, etc.) we have been having in Australia.
UPDATE:
It has steadily improved over last 6 hours, with period of relatively normal performance …