Facer not Installing on Moto 360


I just got a new Pixel phone. I have a Moto 360 v1 watch. The Android wear app on the phone is now at 2.0, but of course the watch is still at 1.4.

All watchfaces are working except for Facer. When I install the app, it will not appear on the Android Wear app as a selectable watch face, and it will not appear as an option on the watch.

Now when I install Facer on the watch and run it, it goes through a setup. One of the screens it shows says that a Facer Companion App has to be installed in order for the application to work on a Moto360 2.0. Now, I don’t have 2.0 on my Moto, and in fact will never have it, of course. The Android Wear app is now at 2.0 as of yesterday. However, even ignoring all of that, when I hit the “install app” on this screen on the phone, it appears to do nothing. Futhermore, a search of “Facer Companion App” (or any derivative thereof) gets nothing on Google Play. I cannot find this app to install it.

I have rebooted the watch. I have rebooted the phone. I have uninstalled Facer and re-installed it. Any thoughts?

Doc Kinne

I am having the same issue with my Tag Heuer Connected. There is no companion app to be found. The Facer Watch no longer shows up as an option.

I just factory reset my phone and Moto 360 v1. When it asked me about the Facer Companion App for Android Wear 2.0, I’m pretty sure I just didn’t install it, and Facer works fine for me (although it took a day or two to finally get installed on the watch)

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I probably should have been more clear. At this point I have a Moto 360 V2, but it has not gotten AndroidWear 2.0 yet (has anyone yet?). Finally, after just being patient, as a couple of posters mentioned, it came on and have not caused any problems.

I SUSPECT that the companion app will come into play when AndroidWear 2.0 comes to the watch. And it wouldn’t surprise me if Facer is updated by that point so that the whole thing is integrated.

THANKS, guys!

Doc Kinne

Hi all!

The companion app referenced in the onboarding is ONLY necessary if your watch is running Android Wear 2.0 (i.e. the new LG watches). For watches still on Android Wear 1.0 (i.e. almost all), this step isn’t necessary and the watch app will be automatically installed.


I was having the same problem, after long search i found Motorola Moto 360 Manual and get idea from how to fix it. If you feel any confusion about following steps then you can see detailed explanation in manual.
What I did was:

  1. I unpaired my Moto 360 (in the Bluetooth settings) from my phone.
  2. Uninstalled the latest Android Wear app (From Play Store) from my phone. (First clear cache and clear data)
  3. Factory restore your Moto 360. Once completed just leave it on the “Install Android Wear screen” for now.
  4. Download and install an OLD VERSION of Android Wear. I used Android Wear Version (701867902) Just Google “old version of android wear.” I used a link to a website called apkmirror.
  5. Once the old version of Android Wear is installed go through the new watch setup process. Once that’s done the system update will download and install the latest Android Wear OS on your Moto 360.
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After a lot of Googling and found no solution, I was able to get Facer installed on my Moto 360. The problem was Moto Connect needs permission to “storage” before Facer will be able to transfer over to the Moto 360. Open Moto Connect and it should prompt you to give permission to “storage” in addition to contacts and phone. Once the permission is given, go back to Facer and click “Install Companion App” and Facer should show up on Moto 360 in no time. Hope this helps.

hi, i have the same problem with my Moto 360 (i have many).
i pair the watch with wear os by phone, and i can change
faces inside wear os very easy.
but when i try to send the face on facer (phone),
the watch don’t answer.
sometimes after hours of trying, 1 watch start to receive
the facer signal and start to send the right face by use
facer by phone.
why all this ???

hi i’m also using the moto 360 v1 android wear 1.4.Sorry about that but i also install the facer on the phone android 8 and it work fine