Facer premium not working

I’ve had facer premium for a while now. I’ve upgraded watch to a galaxy 4. When I log in my credentials it says explore premium. When I click 1 year pass it gives me an error and says you’re already subscribed and premium has been activated. When I go back it’s the same thing (wants me to pay and gives me option to explore premium). Please help. I haven’t been able to use for 4-5 months .

For premium issues where you can only access free faces you need to contact @Facer_Official at: https://help.facer.io/hc/en-us/requests/new or email them at: facer-support@little-labs.com