Facer Premium offer

I have seen an offer twice for Premium for $19.99. When I try to sign up, it’s trying to charge me $29.99. What gives? Furthermore, on resetting my password, I lost my Facer+ purchase /status.

I know I received the same offer for $19.99 but when I tried to pay it said 29.99. What’s the deal?

Considering that it is a holiday week, responses from Facer Support might be slower than usual. Be patient. I’m sure they will look into this when they can.