Anyone having issues with any watch face just stops working…like it will freeze at a certain time and stop updating the time?
This is with the Galaxy Watch 4 and I already uninstalled and reinstalled the app on my Watch.
My regular Samsung watches work fine.
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Everyone with a Galaxy Watch 4
Unfortunately this is a user forum and unable to help with technical requests but we will be all on helping with any design issues you may have.
The GW4 is the first WearOs3 watch on te market and as such has several issues still.
Your best bet is to report them directly: https://help.facer.io/hc/en-us/requests/new
A Bunch of folks will soon chip in with better support options.
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If the issue relates to the watch in AOD mode then it is a known problem with the recent Samsung update. I understand that Samsung is working a fix.
( If the time is also hanging in the normal mode then sorry, I don’t have any information on that. )
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Yeah it happens in normal mode. It worked until probably 2 or 3 days back when I noticed time just not moving after a certain point 
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I also have a similar problem. I’ve already reported it.
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Hi, i have got the AoD to function as normal.
Just enable background activity option in apps of the smartwatch
Samsung wearble app>> All apps>> facers>> enable background activity
Done it starts working
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Great !!! 
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It took me a couple minutes to figure out exactly where you were making the changes. I found it in the Galaxy Wearable phone app > Watch Settings > Apps > Facer. Then you have to slide the switch on the Allow background activity setting. It does work like a champ! Thank you for posting this workaround.
I have noticed one strange thing. It worked fine on my Galaxy Watch 4 Classic. When I tried to do it with my Galaxy Watch 4 “Active” it won’t allow me to turn on the background activity setting. And both watches are synced with the same Samsung phone. Weird!
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Similar to all above my Facer Watch have is constantly freezing on normal mode on my Galaxy Watch 4 classic (missed a ferry the other day because it was frozen 15 mins prior) and as such it makes the entire watch unreliable because, let’s face it, this is a watch first and everything else second. So I have stopped using Facer until fixed as I go longer trust the time it is telling me, and if not fixed by the time my subscription is up I will just let it lapse.
I went to try the fix suggested above through the wearable app… However, like Mranti, the option to allow background activity is greyed out and cannot be selected.
I have this issue too, is there going to be a fix put in place?
Watch4 classic, so unable to turn on the setting required to fix the issue.
I think the latest GW4 watch update fixed the issue. At least it is working on my GW4 Classic. My GW4 “Active” now no longer goes into AOD mode. It just acts like it was never turned on even when it is.
thanks for the reply, but I have updated the watch, and software, still had the same issue. I have also uninstalled and reinstalled both parts of the software, still have no access to the setting and still have the issue.
Whenever I want to see the time, I look at my Watch by moving my wrist or tapping a button, so there is no need for me to use AOD at all, and I never have the “freeze” problem, my GW4 functions perfectly fine.
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Not only with the galaxy watch. I use ticwatch pro 3 and mine also freeze. If i restart the watch its ok.
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I have the Galaxy 5 Pro, which is different.
This one works without problems even with the Allow background activity switch set to Off.
If I flip the switch to On, I get a warning about increased battery drain.
For now I will keep it Off, but it’s good to know and in case of problems. battery or not I will switch it to On.
Thank you for your suggestion
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