Faces not syncing

I just became a premier member and I can’t get any faces to sync. I was able to get a couple at first but now they won’t sync. I’ve verified that I’m connected but nothing works. I have a Gear Sport. Thank you

Is the sync button always red?

I think I figured it out. I just have to sync a few times and then it works… Thank you for replying though.

I was asking because my sync button in the app is always red