Failed to load channels!

raymonwa · January 27, 2019, 4:33am

So I just downloaded the app on my Iphone and on the main page it displays a Failed to load channels! notification.

So I figured I’d try and make an account on my phone it said Account Creation Error with a nice contact support message.

So I decided to make an account on the website and then try to log in on my phone and this resulted in a Login Error followed by Please check your internet connection and try again!

I am definitely connected to the internet so what’s going on?

I have an Apple Watch 4 with the latest software installed on both my phone(Iphone 6) and the Watch itself.

joey4jenn · January 28, 2019, 5:33pm

I’m having the same issue - would love a response and possible resolution!

Facer_Official · January 30, 2019, 1:06pm

Thanks for your reports! We’re looking into this and will keep you posted.

andy_c2004uk · January 31, 2019, 5:34pm

I am having the same issue with my iPhone 7 and Apple Watch Sport. It won’t let me sign in through the app either and tells me that there is no internet connection when there is.

brittanie.gamel · February 2, 2019, 9:15am

Are there any updates on this? I have purchased this app and it has given me nothing but a big ole’ headache. Hoping for resolution, as this seems like a cool app.

cfosgate · February 9, 2019, 11:21pm

Same issue here. Downloaded all and made sure versions are the latest. Still can’t login or load channels. What gives?

Facer_Official · February 11, 2019, 4:29pm

Hi all!

Could you try again this morning? We believe this issue is now fixed. You may need to uninstall and re-install the app on your iPhone if it doesn’t work immediately.