Fossil Gen 6 - steps

Support
1

Hello,

I’ve recently updated the fossil gen 6 and it no longer recognizes any steps. I’ve allowed all permissions, deleted and reinstalled the application on my phone and watch and reset both the phone and watch many times.

Any help would be appreciated.

Thanks

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2

That has become a common issue that Facer is aware of. But I would document your problem with them by contacting @Facer_Official at: https://help.facer.io/hc/en-us/requests/new or email them at: facer-support@little-labs.com They will want you to include the watch brand and model number, the operating system version plus the Facer app version you have. Also include a detailed explanation of the issue you are having.

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