I have a Motorola 360 Gen 3 and a Fossil Gen 6… Doesn’t matter what face I load, on either device… The heart monitor isn’t working. Works with the preloaded faces though… Anyone else having an issue?
I would assume that you need to allow Facer to access the sensors on your watch.
Yes, as @tom.vannes said, make sure you have ALL permissions turned On for you Phone AND Watch, just find where your App Permissions are in the settings on both devices, and that should do the trick. Also, you should try rebooting both devices first, as that sometimes corrects issues.