Help please guys

fairytailgirl4397 · February 25, 2020, 1:55am

Hi guys I can’t seem to get Facer website to sync to my watch says unable to sync can someone please help ty

GAUSS · February 25, 2020, 11:43am

Maybe you forgot to login to facer with your user account before.

fairytailgirl4397 · February 27, 2020, 1:02am

No I’m logged in on both

Linlay · February 27, 2020, 1:58am

Are you trying to sync using the computer or phone app?

fairytailgirl4397 · February 27, 2020, 2:23pm

Phone app

Linlay · February 27, 2020, 2:28pm

Try uninstalling and reinstalling the Facer app. Then log in again. That has worked for some people. Maybe it will help in your case.

fairytailgirl4397 · February 27, 2020, 11:48pm

I’ve done that and it’s just the same unable
To sync

Linlay · February 28, 2020, 12:59am

What type of watch do you have?
If Wear OS, what version is on your phone?

fairytailgirl4397 · February 28, 2020, 1:58am

13.3.1 os and Apple Watch series 5

Linlay · February 28, 2020, 2:39am

Unfortunately, I do not have an Apple Watch so I cannot help. Do you have any friends with Apple who have been successful syncing to Facer? Maybe they can compare their settings with yours. Otherwise, perhaps Facer Support will see this and offer suggestions.

fairytailgirl4397 · February 28, 2020, 2:48am

How do I contact Facer support? N no one I know has an Apple Watch

Linlay · February 28, 2020, 12:28pm

It’s probably best to read this article from Support first. If Apple tells you Facer should sync, then you will know if you need to email Facer directly.