How do I contact someone about my account and the charges?
For premium issues you can contact @Facer_Official at: https://help.facer.io/hc/en-us/requests/new or email them at: facer-support@little-labs.com
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Welcome to the Community @melanieaeaves 
Sorry you’re having problems, but hopefully using the links @mrantisocialguy posted above, you can soon have them resolved.