Moto g5plus and motor 360 sport

So I can’t get facer to load watch faces on my smartwatch. I’m very tech savvy and just got the new Moto g5plus but it won’t work for me when linking together the faces. Everything else works great. It’s connected to the watch with Android wear, the facer app is on my watch and I’ve switched to it as the faceplate. But whenever I try to sync faces it says there is a connection error. And yes I’ve gone through all the steps on the FAQ about connecting the watch app and phone. Anybody have a possible solution or help?