Paid to upgrade but not getting infinite tokens

Tried sending an email but not getting a response.

Hi! Can you share the support ticket # you received?

How do tokens even work? I have the upgrade but not sure what the tokens are for.

Tokens are used for the Daily Mix which you can access on your watch by triple tapping on the face and scrolling to the left. It’s a way to get easy access to free faces on our platform without using the mobile app. You get 10 Daily Mix tokens a day if you’re a regular user, infinite tokens if you’re a Facer Plus user!

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Im Plus user but not getting unlimited tokens, what yo do?

So? Any update about this issue?