'Premium' account not holding on Google Pixel 6pro

Support
1

Hi there, my ‘Premium’ account has suddenly stopped working on my Google Pixel 6 pro and Google Watch.

I have uninstalled and reinstalled BOTH apps and logged back in… When I click ‘Activate’ button, it congratulates me for subscribing to Premium, when i click away from pop-up the main screen still shows the Standard version.

I have also gone onto the webpage, it also shows me as not premium and asks to re-enter my Credit Card details HOWEVER my Google Store account shows me as paid until august 2025.

Can someone please assist.

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2

Hello and Welcome,
This is a user-to-user community. We do not handle accounts here. I suggest contacting Facer Support: https://help.facercreator.io/hc/en-us/requests/new
There is an official form on that page with a section for account issues.

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