Problems to login to the app

Hi! I can login to the forum but I have problems to login to my account in the app, can anyone help me, please? Thanks a lot in advance!

@Dangran hi there! sorry to hear about that. When did it start happening? Are you having issues on both the app and the website?

Hi! No, no, only in the app, in the forum everything is perfect to login, the problem in the app is when I try to login it say “Oops! There is a problem, check your internet conection” but my Internet conection is OK o_O

@Facer_Official I’m still have the problem to login to the app but I can access to the forum, can you help me?

I am also having this problem! It totally sucks because you can’t save any faces to your watch box, which was one of the main reasons I preferred using Facer. Please fix this issue!!!

All - the Facer app and the Facer forum (here) are two separate systems today and having an account on one doesn’t mean you have one on the other. If you are having trouble signing into the Facer app, please try to reset your password at Facer - Thousands of FREE watch faces for Apple Watch, Samsung Gear S3, Huawei Watch, and more.

If you are still not able to log into the app after reseting your password, please send us a note at and we’ll make sure to help you out ASAP!

In my case I am beta and I can log in to the app but when I go out and reopen it and the user disappears and I have to log in again, this is repeated every time I go to another application to check messages or notifications. And I do it again. In previous versions this did not happen!

This definitely sounds like a bug. We may have our test team reach out to you to get more info so we can fix this.

Sorry about that!