Restore premium service

jchiu1013 · April 11, 2024, 10:23am

Can’t restore my premium service after paying $39.99. It started last night 4/10 Tuesday.

Linlay · April 11, 2024, 10:31am

Welcome to the community! I suggest contacting Facer Support: https://help.facercreator.io/hc/en-us/requests/new
That way Facer can keep track of how many members are affected and know which settings are involved.

enderuckun9 · April 11, 2024, 12:25pm

Many people are having problems. For this reason I don’t want to buy premium.

BIELITZ · April 11, 2024, 1:02pm

…and many are not having problems.

antonio.romano1979 · April 15, 2024, 10:56pm

Same problem. Never answer since october 2023. Fast support

christianfernandes38 · April 15, 2024, 11:11pm

Mine sometimes keeps showing that I didn’t buy it…but it normalizes

antonio.romano1979 · April 15, 2024, 11:16pm

I am always in this situation. I can’t download anything. I’ve lost hope

Linlay · April 16, 2024, 1:44pm

Please contact them again by submitting the appropriate form. If things work here the way they do elsewhere, support staff tracks the number of people having a problem. If it is not reported, or if only a small number report it, that means there is no hurry to fix it. Issues that many members are having a problem with move to the top of the list.