I believe I wrote your company last month about paying for your plan for $14.99 for one year. I got a new phone within 2 months and had my account switched over but it took a day or two before before $4.99 unlimited plan kicked in. And by the way it looks like I paid for it twice. My cellular device still says that I have the premium service for $14.99 but when I open it up it’s still showing me prices or saying premium on it. Can you assist me with this?