When the face is frozen, it always stays at the same time. This happens even after receiving a message or calling up the settings. If Setting Allways on it freezes only for a few seconds. Otherwise for minutes or forever.
I would like to add that before the update in Dec, this worked seamlessly
I am having the same problem on my S3. It worked fine before the update and for the 18 months I have had the watch prior to the update. I posted in another tread but figured I would add to this thread since it is more recent.
Same problem with my S2 watch. Freezes several times each day, sometimes for long periods. Seems to be more reliable Iin AOD mode. I am using an LG G6 phone.
Is there any updates on this issue?
Hi everyone - Just a quick update on this, we have a new build with a fix for this submitted to the Galaxy Store. We will be releasing as soon as it’s through Samsung’s review process, which we hope will be in the next few days. Thanks again for your patience.
tengo el samsung gear s2 , nunca me ha fallado desde hace unos meses, la hora se congela y tengo que esperar a que cuando el quiera me de la hora exacta, como ya no se que hacer lo he desinstalado y ahora utilizo mr time hasta que facer me de una solucion.gracias
I have the samsung gear s2, it has never failed me since a few months ago, the time freezes and I have to wait for when I want the exact time, since I do not know what to do I have uninstalled it and now I use mr time until facer me of a solucion.gracias.
So then. I noticed there was an update to facer so I completely uninstalled it to clear my watch. Then I did a fresh install. All seemed ok at first, but then the same thing happened, the image froze time is now 22:30, but as you can see from the image my watch is stuck at 21:55. So clearly not fixed as expected unless I’m missing something.
@marcus, I installed the update and my watch is still freezing. It looks like I have version 5.1.2 from 2/8/2019. Please let me know if there are any other solutions.
Is this issue being looked into? I am still getting a freezing screen even after the most recent update that supposedly fixed this issue. I am seriously considering removing facer completely as an app that does not work correctly is of no use.
Facer, the new update didn’t help. Still the same freezing for 1-2 seconds then reverting to the proper time and face. AOD Off. Tizen-wide, for me happens on Gear S3 and Galaxy Watch but i’m 99% sure that it’s tizen-wide.
Mine doesn’t even correct itself. Watch is still showing 5:59am now even though its 8:39
So, there is a temporary fix for this issue…
*Uninstall everything Facer (companion app and main facer app) from phone & watch
*Reboot phone and watch
*Download Facer .apk file from PC, transfer to phone and install (4.5-5.0 will work, just don’t install a 5.1 variant)
*Sync phone and watch (Bluetooth)
*Re-install Facer first on phone, then companion app…
This has been tested for the last 12 hours or so on 4 watch models (Gear S2 Classic, Sport, Gear S3 Classic and Sport) and so far is working flawlessly. No need to enable AOD. Hope this helps~
Seems to work…
Used my G6 Cell to search and download Facer.apk 5.0.4. I had to authorize installation from unknown source to install it but it worked.
So far so good. Will report if the watch, Samsung S2, freezes again
Mm mm, it is an improvement but incomplete.
Over a period of 24hrs, my watch froze 3 or 4 times but it gets out of it on its own. Sometimes, though, it decides to reload the face.
Some side effects too, temperature display is from another planet… I wish today’s temperature in Montreal was 24 Celsius.
Finally, temperature display is correct. One thing to remember, installing an older version does not preserve your personal settings. Temperature display used the default Fahrenheit scale.
Concerning freezing of the watch, I use a face which indicates the seconds. When I turn my wrist to look at the time it correctly displays the time when the face last turned off and updates to the correct time within a second.
But, sometimes, it takes much longer and more rarely, the face reloads itself. I have to wait for the seconds to start updating in order to be sure the watch displays the correct time.
Much better then version 5.1 though.
Hi all - thanks for all your reports. We have a new version of Facer for Samsung watches that should fix a number of these issues. This version is currently in review by Samsung and we’re hoping it will be available sometime this week. Thanks for your patience!
Unfortunately, Facer team, we are back to square one. Same exact issues, only- this update made them more consistent! Not a single watch face functions for more than a few minutes without either freezing the watch or resetting the face. It doesn’t matter how simple or complex the face is. Again, this is across Samsung Gear S2 (Classic & Sport) & Gear S3 (Classic & Sport).
I saw these latest messages and the new version so I thought I would give facer one last try. I have completely removed from phone and cleared all cache. I have reset my watch and done fresh installs on both. Within 2 minutes my S2 classic had completely frozen yet again. I am just trying to display one watch face and not using any of the switching capabilities. All worked well before the updates in December. Since then nothing but issues. I’m done now, all promises of fixes and new version don’t result in anything useful so facer will be completely removed from my devices and I will be amending my review on the app store.