Steps count again not working

Support
1

Like it was earlier this year, updated thereafter, but now again the steps count does not work and shows zero.

2

Thanks for the report, @arno3005! We are currently investigating this issue with Google. It appears related to a recent update of Google Fit or WearOS. Can you share the following information?:

  • Watch model
  • Version of WearOS
  • Version of Google Fit

Thanks!

3

Thanks for your prompt reply.

Watch model: TicWatch Pro
Wear OS: 2.22.0.234791771 (781082086)
Google Fit: 2.09.11-230 (2020911230)
Facer: 5.1.12_101074 (101074)

All versions on Watch.

4

Perfect - it looks like you may be a few versions behind on WearOS and Google Fit. Can you try updating and see if it fixes the issue by any chance?

5

Yes, top! Works!
Only, I didn’t get the Fit update automatically, the WearOS was just done today. I had to remove Fit, and install it back and saw it was then much newer than it was before. That’s an Google thing.
Again, thx! Great job!

6

Great! Glad it’s working, we’ll try and have other users go through the same update path as you to see if it fixes it for them.