Steps not working on Tic GPS 3Pro

Can someone offer suggestion to solve this. This was the purpose of purchasing Facer, but if it doesn’t work, then I will have to ask for my money back. Truly upset about this. Steps and heart rate are the two most important features and the changing of Facer images.Steps were working great until I purchase Facer???

I use the same watch sometimes and don’t have that problem. Or rather, with every watch it’s occasionally and randomly a problem, but no more or less with the TW. Almost always a watch reboot will fix it. Have you tried that?

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