Boggles the mind.
this probably means your issue is on a list of issues that need addressing. auto reply until it’s addressed.
Also; looks like it’s a Bot replying, not actually connected to somebody real 
(Just my observations sorry) 
Amber’s a bot? 
That was just my own observational thoughts: purely from the structure of the message and it being repeated ad verbatim. I’ve not meant to offend or criticise anyone sorry 
I am having a chat with Eve a self confessed Bot . 
