Support: (for Microlab). Does STEP tag work on S3 Frontier?

Support
1

Hey support,
I’m writing for @Microlab on his previous support request message “Aggiornamento passi” (in Italian). Is there a current problem with the Step TAG on the Samsung S3 Frontier? For him, when he loads a watch built on the Facer platform, the step count is always zero.

However, when he loads a watchface from other platforms, that platform’s Step function counts correctly. Any ideas? and I’ll relay your answer back to @Microlab in Italian.

Thanks,
John

2

@jmorga106 yes, there is a known issue on Facer on Gear S3 where the step counter might not be accurate. We’re actively working on a fix with Samsung and hoping to release it next week. Thanks for your patience!