Does anyone in this forum ever get a response from Facer Support? I’ve reached out a few times, to include contesting a copyright infringement.
I’ve never received any responses at all.
Anyone?
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Seriously I think they are Too busy just getting the Platform to work to worry about what Marvin gets up to behind thier Backs .
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Hehe… No comment.
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I think Facer is a victim of its own success- I don’t believe they are ignoring support requests deliberately- that would be bad PR. I agree with @russellcresser .They are simply under staffed and overworked! Things are improving, slowly but improving. We can’t expect them to have Microsoft or Apple resources- at least not yet, however the current situation is frustrating!
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Did you follow the instructions for sending an email regarding copyright infringement? Facer - Thousands of FREE watch faces for Apple Watch, Samsung Gear S3, Huawei Watch, and more
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I have received responses a few times. Only once on a copyright infringement and one of the Facebook group admins brought it to the attention of the support team and it got resolved. I also have to agree with what @russellcresser and @BIELITZ said. Over worked, under staffed and has grown too fast to keep up with everything that goes on behind the curtain.
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My one and only support request was resolved wthin 3 days!
A small improvement if only for me and even if only my PC - Ctrl-Z now ‘Undoes’ which it didn’t do for me before! It would be nice if Grouping of layers was next 
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I can tell, I have mixed experience, but in general they responded to most of my support requests.
back in feb.2020. I appealed against removing my face and positive response came the next day.
then in apr.2020 I had issue without response
in may.2020 I got response to my query about beta deactivation in 7 days
in august this year I asked about the missing preview buttons and got two responses the next day (first for problem clarification, second with answer I referred to in of the topics about this issue in this forum)
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exactly
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I have. I have yet to receive a response about anything. It’s becoming frustrating.
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