Watch face not updating weather

I bought a watch face 4 days ago and the first time it put the correct temperature and wind speed. Now it’s not updating those 2 things. Just stuck on the original numbers from the first time. All my other faces in the past have worked. Is this just a bad face? I wrote on his page 2 times and haven’t heard back?

Hello,
Have you double-checked your location setting and restarted the watch? Have you kept your Facer software updated? You did not link to the face, so as far as it being a “bad face” if it is a Premium, they have been tested by Facer before they are released.

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