Won't connect to gear s2

Support
1

My daughter got a Samsung Gear S2 classic for Christmas but she’s unable to get the facer companion app loaded. Whenever we try to download it, a window pops up and says that the app doesn’t exist. Please help! She has a galaxy note 5 in Verizon’s network.

2

Hi there!

So sorry about that! Can you share the following information?

  • Country you live in
  • Exact model of the S2 Classic - especially if it’s a bluetooth version, or one with 3G connectivity
  • Version of Tizen your S2 Classic runs - this should be visible in the settings of your watch, in Settings > Gear Info > About Device

You may be able to install the app by opening this URL directly on your phone too: http://galxy.us/facer

If that doesn’t work, we’ll investigate and may contact Samsung to make sure your daughter can get Facer as soon as possible!

Thanks!

3

Is the wifi version of the s2 classic in rose gold. Model #sm-r732
Software version RFAH203PP2R

4

The tried loadine the app from the phone and a window popped up that says

PRODUCT DOES NOT EXIST IN THIS STORE.
(3010:4004:25ea270a3017)

5

Thanks! We communicated this to Samsung and we’ll update the thread as soon as possible. Can you confirm you live in the US?

6

Hi @cozzi.a3vp!

Would you be able to look for the Platform / Tizen version of your watch? It should look something like 2.3.2. Note that if the version is 2.3.1, you’ll need to update your watch in order to use Facer.

Thanks!